Frequently Asked Questions
Everything you need to know about your journey to wellness.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping generally takes 5-7 business days depending on your location.
How can I track my package?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. Please contact our support team to initiate a return authorization.
Are your products ethically sourced?
Yes, East Healing is committed to sustainability. We partner with vetted suppliers who follow ethical harvesting and fair trade practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we ship to select countries worldwide. Shipping fees and delivery times vary by destination and are calculated at checkout.